Wednesday, April 21, 2021

Teach Me How to Lie like an Englishman




Quite often on my international courses I am requested to; “Teach me how to lie like an Englishman”. This used to bother me, as I was somewhat surprised that the English had this reputation. But as this request became more frequent it caused me to think about it.

As many of you know, I have been working in international negotiations since the early 1980s. My work has taken me to all parts of the world and for clients in many types of public and private organisation. In the last 15 to 20 years, it has been increasingly noticeable that people are lying more often during negotiations and one must wonder why?

Well, as I teach on my courses – we need to ask ourselves:

What are we doing, or failing to do, that is making the other party do this?”

And

Why do many nationalities think the English are economic with the truth and do it better?

There will be many reasons, which include:

·      They get away with it most of the time.
·      A belief that everyone does it.
·      It is only a small lie.
·      No one accuses them of lying to maintain the relationship, save them from embarrassment – save face.
·      They do not realise that they are lying.
·      If they tell the truth, they will not get what they want.
·      Standards of morality no longer exist or are of no importance.
·      Right and Wrong are not taught effectively anymore.
·      Lack of Conscience.
·      Caveat emptor – let the buyer beware. It's your fault if you fall for it.

However, what has led to this state of affairs? Has it always been like this? What if anything should be done? The reasons are many and include:

·      Parenting, the home culture, the visible behaviour between parents.
·      Modern teaching, learning and training techniques.
·      The avoidance of “difficult” situations and people.
·      Current attitudes towards morality.
·      The pressure to “get the deal”, almost at any cost.
·      The incentives of bonus or commission corrupting honesty.
·      Denial of responsibility.
·      Behaviour of role models.

The evidence for these behaviours we see every week during our courses when people are conducting negotiations. The rule seems to be if you are able to get away with it - all well and good. If they find out that you have profited from the lie that is the other side’s tough luck.  And if the lie gets called out - they know you are lying - what happens then?  Well, never mind - you live to fight another day. But the cost may be that you cannot be trusted to negotiate honestly with that party ever again.


And it is this thought that influences my answer to the original request. What reputation are you trying to achieve for the long term? Someone to be trusted, relied upon and good to work with. Professional Negotiators are trusted.

Wednesday, September 16, 2020

Trust In Negotiations.


 
Last year I included the following as part of one of my Blogs - It is even more valid today.


Trust:

Trust is built up over time between parties. It becomes established as agreements are honoured exactly as agreed – not just once, but every time.

Trust is a major part of a relationship, a corner stone.

Trust allows each side to “know” how the other party will act, not just an expectation but a promise that will be fulfilled. 

One can expect (and be right) that secrets and confidences will be kept. The parties know if the trust is ever broken it can never be repaired.

Deals will be delivered to the letter – exactly as agreed, not distorted, misinterpreted, reneged upon or ignored and forgotten.

If changes have to be made they will be discussed and agreed in advance.

The parties know the value of trust (and the cost of losing it).

In Business: 

Trust is very difficult to maintain because:
  • Employees are for ever changing.
  • Market and economic pressures do not remain constant.
  • Greed for profit / commission or bonus have a negative impact – relationships are expendable when there is a quick profit to be made.
When an individual does not understand complexity, consequence, sustainability and the long term, they do not understand trust, relationships, integrity and partnership.